Refund and Returns Policy
Return and Refund Policy
Thank you for choosing us. Most of our products are made via on-demand printing In partnership with Printify. We strive to offer high-quality products tailored to each order. Our return and refund policy is designed with your satisfaction in mind, while acknowledging the bespoke nature of our products.
Returns and Exchanges
Due to the custom-made nature of our products, we generally do not accept returns or exchanges for products where the customer has made an error in ordering the wrong size, color, or simply changes their mind. However, we understand that exceptional situations may arise.
Case-by-Case Consideration:
- Contact Customer Care: If you believe your situation warrants a return or exchange, please reach out to our Customer Care team promptly. All requests must be submitted to our team within 30 days of product delivery.
- Submit Your Request: Clearly describe the issue and include any relevant photos or videos that can help us understand the problem. Our team will review your case and determine the best course of action.
Refunds
For situations where a product is deemed eligible for a refund or exchange due to a manufacturing defect or damage:
- Refund Processing: Eligible refunds will be processed on a case-by-case basis. Depending on the nature of the issue, a refund may be issued to your Printify account balance, from which you can transfer it back to your original payment method. For non-USD transactions, refunds will revert directly to the original payment source.
- Replacement Options: We may offer a replacement as a resolution, depending on the specific issue and product availability.
Shipping for Approved Returns
In instances where a return or exchange is approved due to defects or damages attributable to manufacturing, we will handle the return shipping costs. For all other scenarios, the responsibility for return shipping rests with the customer. Please note, returns sent without prior approval from our Customer Care team will not be accepted.